Connected to your governed PV Tools database. Reads are RLS-filtered to your org; every create, change and signature goes through a SECURITY DEFINER RPC and writes to the audit trail.

Queue-first triage. Promoting an intake creates a real case through triage_intake → create_case. Incomplete items can't be promoted without a reason — the guard runs in the database.

Quality exceptions as managed objects — explicit ownership, severity and status. Closure is gated behind an electronic signature (deviation_closed) and writes to the audit trail.